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ITIL online pre-certification course


IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Learn more about ITIL and what our ITIL courses offer you:

ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L'Oreal.

ITIL is created and owned by the Cabinet Office. ITIL best practices are explained in the five core guidance publications outlining the fundamental ITIL principles that focus on various areas within the service management discipline.

ITIL best practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance.

About ITIL Qualifications »

The following certifications are available under the ITIL Qualifications scheme:
  • ITIL Foundation (known as ITIL v3 and ITIL 2011 edition)
    - The ITIL Foundation Certificate in IT Service Management is the entry level examination for the scheme. There are no pre-requites for this examination.
  • ITIL Intermediate Level
    - The ITIL Intermediate level is the core of the scheme. To take an examination at this level, candidates must hold the ITIL Foundation qualification and must complete an accredited training course.
    - The following examinations are available at the intermediate level:

      o Service Lifecycle: management focused examinations
        • Service Strategy
        • Service Design
        • Service Transition
        • Service Operation
        • Continual Service Improvement

      o Service Capability: process focused examinations
        • Planning Protection and Optimization
        • Release Control and Validation
        • Operational Support and Analysis
        • Service Offerings and Agreements
  • ITIL Managing Across the Lifecycle (MALC)
    - It is the capstone examination for the scheme. Candidates who have earned at least 17 credits from both Foundation and Intermediate modules of ITIL Certifications are eligible to take this course and examination, and will be eligible for the ITIL Expert level award following successful completion. - For full information on the qualifications available under the scheme please see: https://www.axelos.com/qualifications/itil-qualifications

ITIL Key capabilities

Read more about the key benefits of ITIL

ITIL Online Pre - Certification courses offered by us

I. ITIL Foundation »

The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management. The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy.
Download the course outline here

II. ITIL Continual Service Improvement »

The Continual Service Improvement (CSI) module forms one of the five Service Lifecycle modules which focus on continual service improvement initiatives through identifying, measuring, reporting and implementing improvements across all Lifecycle stages. This course aims to make one understand the usage of processes, concepts and practice essentials utilized in this stage towards delivering quality Service Management practices. The course methodology will involve analysis of case studies for a practical hands-on approach enabling success in the exam in an easy manner.
Download the course outline here

III. ITIL Service Operation »

This course will give a detailed understanding of how to support all the operations required to carry out the services and functions once the service gets deployed to the live environment from the Service Transition stage of the life-cycle. The candidate will learn the objectives, policies, concepts, methods and processes which builds the Service Operation stage up. Further, there will be a focus on the principles, purpose, activities, technology, functions and implementation considerations. Finally, they will get a better understanding of all the concepts with the help of a case- study, exercise files and chapter tests enabling them to be fully prepared for the final test.
Download the course outline here

Price and course options

If you are interested in taking some of our ITIL online courses please check our Pricelist, where you can find more information about the options available and Register.

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